Who operates Mission Shop?
Mission Shop is operated by Binaural s.p., a registered sole proprietor business in Slovenia.
All designs are created and sold directly by Mission Shop.
For business inquiries, please contact:
[email protected]
Where are your products made?
All products are made to order through our trusted global print partners, Gelato and Printify.
These partners operate international networks of professional printing facilities. When an order is placed, it is routed to a production facility located as close as possible to the customer’s delivery address. This helps reduce shipping times, lower transportation emissions, and ensure consistent print quality.
Mission Shop is responsible for all designs and customer service, while production and fulfillment are handled by our print partners.
How long does production take?
Since all items are made to order, production typically takes:
2–5 business days
Production begins after your order is confirmed.
How long does shipping take?
Estimated delivery times:
European Union: 3–8 business days
United States: 3–7 business days
Other international destinations: 5–14 business days
Shipping times may vary during peak seasons.
All orders include tracking information.
Can I return a product?
Because items are made to order, we do not accept returns for change of mind.
However, if your item arrives damaged, defective, or incorrect, you may request a replacement or refund within 14 days of delivery.
Please contact [email protected] with:
Your order number
Photos of the issue
We will respond within 2 business days.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and PayPal.
All transactions are encrypted and processed securely via Stripe.
Do you ship internationally?
Yes, we ship to most countries worldwide.
Our production partners, Gelato and Printify, operate distributed global printing networks. This means your order is typically produced in a facility located as close as possible to your delivery address.
This localized production model allows for:
Faster delivery times
Lower international shipping costs
Reduced environmental impact
Fewer customs delays within major regions
Customers outside the European Union may still be responsible for customs duties or import taxes, depending on local regulations.
How can I contact customer support?
Email: [email protected]
WA: +386 69 913 913
We aim to respond within 1–2 business days.
Are your designs original and licensed?
Yes. All designs available on Mission Shop are either:
Original works created in-house, or
Properly licensed for commercial use.
Mission Shop ensures that any third-party design assets, graphics, or creative elements used in our products are obtained with the appropriate commercial licenses.
If licensed designs are offered in the future, they will always be used in accordance with the relevant licensing terms and intellectual property regulations.
We do not sell counterfeit, unauthorized, or trademark-infringing products.
How does the production process work?
All products in our store are made to order.
Once you place an order:
Your design is securely transmitted to one of our trusted production partners.
The system automatically selects a printing facility closest to your shipping address.
The item is printed, quality-checked, and prepared for shipment.
You receive tracking information once the order is dispatched.
This on-demand production model allows us to avoid overproduction and maintain efficient, responsible fulfillment practices.
